Welcome to Ashtons Blinds Repair & Warranty page!
Here, you’ll find all the information you need to submit a repair request and discover how we can assist you in the most efficient way possible.
To get started, please use the online form below to provide your contact details, a description of the issue, and your original order number (if available). Once we have that information, we’ll be able to reach out for photos and videos, which help us assess your repair needs more effectively, so please have those ready.
Please note that a minimum shipping fee applies to all repairs, whether under warranty or not, to cover transit costs. Any applicable repair fees for non-warranty items will be clearly explained before shipping and service begin.
We take great pride in the products we sell and are committed to resolving any issues quickly, ensuring you can continue enjoying them for years to come.
For tips on maintaining, cleaning, and preventing unnecessary wear and tear on your blinds, feel free to reach out—we’re happy to help!
How can we help?
WARRANTY INFORMATION
Limited Lifetime Guarantee
At Ashtons Blinds, our Limited Lifetime Guarantee reflects our commitment to providing a seamless and satisfying experience—from selection and purchase to everyday use of your window fashion products.
What’s Covered
Hunter Douglas window fashion products are protected against defects in materials, workmanship, and operational failure for as long as the original retail purchaser owns the product (unless otherwise specified below):
Internal mechanisms
Components and brackets
Fabric delamination
Operational cords (covered for 7 years from the date of purchase)
Repairs and replacements with like or similar parts/products
Motorization components (covered for 5 years from the date of purchase)
What’s Not Covered
Certain conditions are excluded from coverage under the Limited Lifetime Warranty, including the following:
Normal wear and tear
Damage caused by abuse, accidents, misuse, or alterations
Exposure to elements (sun damage, wind, moisture, discoloration, or fading over time)
Failure to follow instructions on measurement, installation, cleaning, or maintenance
Shipping charges, removal, and reinstallation costs
How to Obtain Warranty Service
Original purchasers: Contact the dealer where you made your purchase for assistance.
Non-original owners: While warranty coverage does not apply, we may provide free repair parts and instructions. Submit a request via our Parts Request Form or visit your local dealer. Please note that repair costs may apply—use our Dealer Locator to find an authorized dealer near you.